Return & Refund Policy
At the COMPANIONS store, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our Return & Refund Policy below:
1. Returns:
We accept returns on most items within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please contact our customer support team at umairtoor@companions.ae to initiate the return process.2. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow 7 business days for the refund to appear in your account, as processing times may vary depending on your payment provider.
3. Exchanges:
If you received a damaged or defective item and need to exchange it for the same product, please contact us at umairtoor@companions.ae within 7 days of receiving your order. We will provide instructions on how to proceed with the exchange.
4. Non-Returnable Items:
Certain items are non-returnable, including:
• Personalized or custom-made products
• Gift cards
• Downloadable software, or digital products
5. Return Shipping:
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us:
If you have any questions or concerns regarding our Return & Refund Policy, please don't hesitate to contact our customer support team at umairtoor@companions.ae. We are here to assist you and ensure a smooth return process.
7. Changes to this Policy:
COMPANIONS store reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page, and the revised policy will apply to all purchases made after the date of the update.
Thank you for shopping with COMPANIONS store. We appreciate your trust in our products and services.
